Whenever I check into a hotel I play “Pretend”.
I imagine that the hotel’s owners and employees are all on my team, and we are working together to ensure that I experience a great room and a wonderful ‘stay’ experience.
Of course this fits the common definition of insanity, where you do the same thing over and over, expecting a different outcome each time.
We have developed a checklist for our ‘team’ that we follow religiously. To ignore any item leads to unhappiness.
- Never take bags to the room until it’s been thoroughly inspected; you bag it, you own it.
- Test the room basics: HVAC, toilet flushes, shower showers, hot water hots, lights work, bulbs installed, TV works.
- Room next to a ‘binging’ elevator, ice machine, laundry room, screaming neighbors?
- Room over the kitchen, work area, employee smoke area, or the exhaust fans?
- Room backs up to the express elevator, shaking and rumbling every 30 seconds?
- Window opens onto a roof where employees gather to do drugs and gossip all night?
If we pass these hurdles, and we have a nice view on an upper floor, we are good to go.
What could be simpler?
Here’s how it worked in Morro Bay, California last week.
Make sure you have your sound turned up while you watch the video, for the full experience.
Now we get to add a new item to our checklist…
Is there a dredger running all night outside the hotel?